CUSTOMER MANAGMENT

MAILINGS

DIRECT MARKETING

SALES TEAM AUTOMATION 

Liber eCRM's  Marketing Managemnt Software, used for new customer prospect and current customer optimization.
Based in LiberWEB2DB offering

Created with the sales life-cycle in mind:
Product Managment - Prospect - Proposal - Negociation - Invoice

GOALS

• Manage the entire Sales cycle.
• Manage Sales Teams , goals and accounts.
• Create, manage and execute marketing campaigns.
• Manage Customer contacts and actions.

MARKETING SYSTEM USER FEATURES

PRODUCT MANAGMENT 

• Multimedia products / Services catalog
• online catalog editor
  

CUSTOMER PROSPECT

• Search tool for customer contact and companies
• Companies catagories (Sector - Market - Region )
• Manage Company Contacts
• Contact Activity Log
• Leads / Oportunities Tool 

CUSTOMER MANAGMENT

• Market assigment to sales teams
• Access Control: Sales Rep x Customer 

COMUNICATION

• eMail and SMS sending system
• eMailing Managemnt:Sending,Sucess Rates, Click's tracking, FollowUps
• Auto Send of bulk lists (+1.000.000)
• Forms / Polls send by email
• Auto track and process of replys / feedback
• Auto-cleaning of email errors and bouncers
  
• Low cots SMS messages 

TRADING

• Proposal Managment (Doc. Mng.)
• Online Rrequest for Proposals (RfQ)
• Online Proposal delivering
• Pipeline of  proposals / goals
• Customer Self-Service: customer zone for proposal request,ordering and support 

INVOICE

• Invoice system
• Invoice alert sent to custmer contacts
• Invoice Status/Date
• Invoice Pipeline

USED FOR:

• Customer Base Management
• Customer Provisioning
• Marketing Management
• Customer Action Control
• Online Direct Marketing
• Sales Team Account Control
• Prospect New customers
• Use the eMail and SMS channel
• Low cost marketing campaigns
• Sales Automation 

• Sending of presonalized malings
• allow and manage replys from customer / contacts
• Customer Self-Service 

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